PRIVACY POLICY

1. Introduction

The protection of your personal data is a top priority for Vivopack sp. z o.o. This privacy policy explains which personal data we collect, how we use, store, and disclose it, and which rights you have under applicable data protection laws. Your data is processed in accordance with the General Data Protection Regulation (GDPR) and all other relevant regulations.

2. Data Controller

Vivopack sp. z o.o.
Francuska 41
59-900 Zgorzelec
Poland

Email: info@vivopack.com
Phone: +48 75 718 68 94

Vivopack sp. z o.o. determines the purposes and means of processing personal data.

3. Local Contact in Germany

Vivopack GmbH
Paul-Mühsam-Str. 1
02827 Görlitz
Germany

Email: info@vivopack.de
Phone: +49 3581 684 3934

This company is not the data controller but serves as a local contact point.

4. What Data Do We Process?

We process personal data you provide when using our website, contacting us, working with us in a business context, or using our services. This includes:

Basic data: name, date of birth, address
Contact data: email address, phone number
Contract data: contract content, contract duration, contract number
Payment data: bank details, billing information
Usage data: IP address, browser data, operating system, access times, referrer URL, pages visited
Communication data: messages sent by email, phone, or contact form
Marketing data: newsletter or marketing information (if consent was given)

5. Purposes of Processing

Your personal data is processed for the following purposes:

Contract fulfilment: orders, services, payments, product shipping
Legal obligations: tax, commercial, and regulatory requirements
Legitimate interests: service improvement, IT security, analysis of usage behavior
Consent: newsletters or marketing activities

6. Recipients of Your Data

Internal departments
External service providers such as IT, payment providers, logistics, accounting
Public authorities when legally required

7. Data Transfers to Third Countries

Data transfers outside the EU/EEA occur only if necessary for fulfilling obligations, if consent has been given, or if legally required. Adequate protection measures are ensured.

8. Storage Duration

Data is stored only as long as necessary for the respective purpose. Once the purpose no longer applies and legal retention periods have expired, the data is deleted.

Typical retention periods:

6 years for business documentation
10 years for tax-relevant documents

9. Your Rights

You have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent

10. Data Security

We apply technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

11. Cookies

Our website uses cookies to provide functionality and improve the user experience. Further details are available in our Cookie Policy.

12. Contact

Vivopack sp. z o.o.
Francuska 41
59-900 Zgorzelec
Poland
Email: info@vivopack.com
Phone: +48 75 718 68 94

13. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. The current version is available on our website.